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Understanding Our Rental Guidelines

Here’s what you need to know to make your rental experience smooth.

Our Policies

The boring but necessary details...
Effective Date: March 2025

Booking policy:

We require a 50% partial or full payment to secure your event date and rentals. We cannot hold dates without payment. Once we receive your deposit or full payment, your event date is reserved. We will follow up to confirm the receipt of payment and finalize event details. Adjustments to rental numbers can be made up to one week before most events. We are happy to accommodate your needs.

Delivery & pick services:

A standard delivery and pick up fee will be charged on all rentals within Heber City, Midway City, Park City, Kamas, and surrounding Wasatch Back areas and beyond. The standard delivery fee starts at $25. An additional delivery fee will be charged for locations farther from our business address. Additional delivery fee is based on additional mileage outside the Heber City and Midway City delivery zones. In most cases, all tables and chairs will be delivered day of your event. In some cases, we can arrange for delivery the night before and pick up the day following your event. We will coordinate drop off and pick up dates and times in advance of your event; typically the week of your event date.

Optional set up & tear down services:

If you would like our team to set up the tables and chairs for your event, just let us know in advance. We charge an hourly rate per person required for all set up and tear down services. We are happy to help take this off your “to do” list on the day of your event.

Cleaning fee:

All tables and chairs need to be wiped down and clean following your event and prior to pick up. Don’t have time to wipe up spills or messes? That’s okay. But please know, a cleaning fee of $5 per table and $5 per chair will be charged for any tables or chairs that are not wiped down and require additional cleaning. Our team will ensure all tables and chairs are clean prior to and at time of drop off. All linens will be freshly laundered, folded, and delivered in an enclosed container. Pressing services require an additional fee and must be confirmed well in advance of your event date to ensure time to press each linen.

Damage or replacement fees:

Accidents happen – and we get that. Please note, you will be charged current retail price to replace any damaged or missing tables, chairs, or linens following your event. Our team will ensure all tables, chairs, and linens are in excellent condition and working order prior to and at time of drop off.

Cancellation policy:

If you need to cancel your rentals, please provide at least two weeks’ notice. Cancellations made less than one week before the event will incur a 50% charge of your payment. If you reschedule, we can apply any paid amount to your new event date.

Inclement weather policy:

 

Severe weather can impact outdoor events. In such cases, we can reschedule your rentals or offer a full refund. If cancellation due to inclement weather occurs after we arrive for drop off or set up, a $25 fee will be retained for time and costs incurred, but the remaining amount may be refunded.

We're here for you:

Please let us know if you have any questions regarding the delivery and pickup fee, cleaning fee, or damage and replacement fee. See our FAQ page to learn more and find answers to common questions. We appreciate your business!

Effective Date: March 2025

Privacy policy

At Heber Valley Events, we respect your privacy and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website and services.

1. Information we collect:

When you request a quote, place an order, or contact us, we may collect personal information such as:

  • Your name
  • Email address
  • Phone number
  • Event details and rental requests

2. How we use your information:

We use your personal information to:

  • Communicate with you regarding your rental requests or inquiries
  • Send confirmations, invoices, and delivery reminders
  • Provide updates about service changes or delivery issues
  • Improve our customer service and business operations

3. Information sharing:

  • We will not disclose your information outside of Heber Valley Events without your consent, except as required by law or to fulfill your rental order.
  • We do not share, sell, or rent your personal information to third parties for marketing purposes.

4. Data security: 

We take all reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure.

5. Your rights & choices:

You may request to update, correct, or delete your personal information by contacting us.

6. Updates to this policy:

We may periodically update our Privacy Policy. Any changes will be posted on this page with an updated effective date.

7. Contact us:

If you have any questions or concerns about this Privacy Policy, please contact us at:
Heber Valley Events
heberevent@gmail.com
801-699-7363